FACULTY OF ECONOMIC AND ADMINISTRATIVE SCIENCESPOLITICAL SCIENCE AND PUBLIC ADMINISTRATION


ADM 4177-E-Government and Public Administration

ADM 4177 – E-GOVERNMENT AND PUBLIC ADMINISTRATION

Fall 2013 Syllabus

 

ASSIST. PROF. DR. NILAY YAVUZ

 

Office: A 302 nyavuz@metu.edu.tr

 

Office hours: Monday 14:00-15:00, Tuesday 14:00-15:00

Class schedule: Tuesday, 9:40-12:30, Classroom: F 17

 

Course Description

 

 

This course reviews the use of information technology in public administration, particularly the Internet, and its implications for public administration in general, public organizations, and the citizens. The course is meant to provide a historical, technical and practical framework for students of public administration to better understand the opportunities, challenges, and limitations associated with e-government and the use of technology in public administration. We will particularly focus on the concept and applications of e-government and will cover related administrative, organizational, technological and major policy issues in this context, including a discussion of e-government in Turkey. In addition, the course will provide an overview of governmental web design and creation, and case study examples of different e-government applications around the world. Classes will be held in lecture and discussion format.

 

Learning Objectives

 

 

Upon completing this course, students will be able to:

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Outline the development and stages of e-government, and discuss political, economical, social and technological issues related with it

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Evaluate the impacts of the internet use on governmental processes, public organizations, public information and service delivery, and government-citizen interaction

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Describe major policy issues involving the Internet and e-government, including democracy, social equity, digital divide, and privacy and security issues

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Analyze e-government and related issues in Turkey case

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Apply standards for developing effective government web sites and e-services

 

Course Requirements and Grading

 

 

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Attendance and participation              (10%)

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Individual term paper                          (20%)

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Discussion leadership as a group        (5%)

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Midterm exam                                     (25%)

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Final Exam                                           (40%)

 

Individual term paper: You will be asked to pick a specific topic related to e-government and write a 10-15 page double-spaced paper, by reviewing the literature in the last five years to describe the state of the knowledge in that area. More guidelines will be given in the later weeks.

 

Discussion leadership as a group: You will be divided into teams of 3-4 students early in the semester. As a group, you will be responsible for the class discussion in the third hour of the class in one of the weeks you choose. In that hour, first you will shortly summarize the readings assigned for that week, and then lead the class discussion by preparing 4-5 discussion questions in advance. 

Course Schedule and Readings

 

WEEK 1 Sep 24         Introduction and overview of the syllabus

                       

WEEK 2 Oct 1           What is e-government?

History, objectives, stages of development, Overview of key e-government application types, practices, and technologies.

Readings:

·     

Yildiz, M. (2007). E-Government Research: Reviewing the Literature, Limitations, and Ways Forward. Government Information Quarterly, 24, 646-665.

·     

West, D. M. (2007) Digital Government: Technology and Public Sector Performance. Oxford: Princeton University Press. Pages: 1-16.

·     

Satyanarayana, J. (2006) E-Government: The Science of the Possible. India: Prentice Hall. Pages: 1-22.

 

WEEK 3 Oct 8           Implications of e-government for public administration

Opportunities, challenges, and limitations of e-government for public administration, and the political context of e-government

Readings:

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Zouridis, S., & Thaens, M. (2004). E-Government: Towards a Public Administration Approach. Asian Journal of Public Administration, 25(2), 159-183.

·     

Üstüner, Y. (2011) “Kamu Yönetimi ve Teknoloji”. Kamu Yönetimi ve Teknoloji KAYFOR 2010. TODAİE Yayın No: 360, sayfa: 3-11.

·     

Yıldırım, M. (2011). e-Devlet ve Yurttaş Odaklı Kamu Yönetimi. Ankara: Nobel Yayıncılık. Sayfa: 99-106.

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Tolbert, C. J. and Mossberger, K. (2006). The Effects of E-government on Trust and Confidence in Government. Public Administration Review, 66(3), 354-370.

 

WEEK 4 Oct 15        NO CLASS. RELIGIOUS HOLIDAY.

 

WEEK 5 Oct 22        Administrative issues in e-government

Review of administrative tasks and responsibilities in e-government context, including administration of organizational change, partnerships, people, technology, and how to finance e-government projects.

Reading:

·     

Satyanarayana, J. (2004) E-Government: The Science of the Possible. India: Prentice Hall. Pages: 213-233.

·     

Culbertson, S. (2005) “E-government and Organizational Change” in Practicing E-Government: A Global Perspective, Ed. M. Khosrow-Pour. London: Idea Group Publishing. Pages: 83-110.

 

 

WEEK 6 Oct 29        NO CLASS. NATIONAL HOLIDAY.

 

 

WEEK 7 Nov 5         Citizen use of e-government

Citizen attitudes and perceptions about e-government services, and a review of factors affecting citizen adoption of e-government services and technologies.

 

Readings:

·     

Sourbati, M. (2009). ‘It could be useful, but not for me at the moment’: Older people, Internet access and e-public service provision. New Media & Society, 11, 1083-1101.

·     

West, D. M. (2007) Digital Government: Technology and Public Sector Performance. Oxford: Princeton University Press. Pages: 114-128.

·     

Hung., S.Y., Chang., C.M., &Yu., T.J. (2006). Determinants of user acceptance of the e-Government services: The case of online tax filing and payment system. Government Information Quarterly 23, pp. 97-122.

 

WEEK 8 Nov 12         Digital divide

Discussion of disparities in access to and use of technology in e-government context, implications for social equity, and a review of possible solutions to address the issue.

Readings:

·     

Helbig, N., Gil-García, J. R., and Ferro, E. (2009). Understanding the Complexity in Electronic Government: Implications from the Digital Divide Literature. Government Information Quarterly, 26 (1), 89-97.

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Singh, A K. & R Sahu (2007), Integrating Internet, Telephones and Call Centers for Delivering Better Quality E-Governance to All Citizens, Government Information Quarterly, 25(3), 477-490.

·     

Dijk, V. and Hacker, K. (2003). The Digital Divide as a Complex and Dynamic Phenomenon. The Information Society, 19 (4), 315-326.

 

WEEK 9 Nov 19         E-democracy, civic engagement, and policy making

Impacts of the internet on civic engagement and public participation in policy making.

Readings:

·     

Kardan, A. A., & Sadeghiani, A. (2011). Is e-government a way to e-democracy? A longitudinal study of the Iranian situation. Government Information Quarterly, 28, pp. 466-473.

·     

Margolis, M. and Moreno-Riano, G. (2010). “E-government, customers and citizens”, In Understanding E-Government in Europe: Issues and Challenges. Eds. Nixon, P., Koutrakou, V.N. and Rawal, R. London: Routledge. . pp. 78-95.

·     

Min, S. (2010), From the digital divide to the democratic divide: Internet skills, political interest, and the second-level digital divide in political internet use. Journal of Information Technology and Politics, 7(1), pp. 22-35.

 

MIDTERM EXAM. EXACT DATE TO BE DETERMINED LATER.

 

WEEK 10 Nov 26       E-government, transparency, and accountability

Readings to be assigned later.

 

 

WEEK 11 Dec 3         Privacy and security issues

Review of privacy and security challenges in providing public information and services online.

Readings:

·     

Satyanarayana, J. (2004) E-Government: The Science of the Possible. India: Prentice Hall. Pages: 156-160; 201-207.

·     

Lips, M. et al. (2010) “Identity management in e-government service provision”. In Understanding E-Government in Europe: Issues and Challenges. Eds. Nixon, P., Koutrakou, V.N. and Rawal, R. London: Routledge. . pp. 151-168.

·     

Halchin, L.E. (2002). Electronic Government in the Age of Terrorism, Government Information Quarterly, 19, 243 - 254.

 

                       

WEEK 12 Dec 10       Introduction to website management, web design concepts, and Website effectiveness

Overview of governmental web design, creation, content, and overview of standards/criteria for designing effective websites in e-government context

Readings:

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West, D.M. (2008). State and Federal Electronic Government in the United States, Washington, D.C.: Brookings Institution. Available online.

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Wang, L., Bretschneider, S., Gant, J. (2005), "Evaluating web-based e-Government services with a citizen-centric approach", Proceedings of the 38th Hawaii International Conference on System Sciences, Big Island, HI.

 

 

WEEK 13 Dec 17       Evaluating e-government, and success factors for IT implementation in government

Ways to evaluate e-government performance, criteria to be applied, and a review of factors that are critical for the success of e-government initiatives

Readings:

·     

Alshawi,, S. and Alalwany, H. (2009). E-government evaluation: Citizen's perspective in developing countries. Information Technology for Development. 15(3), 193-208.

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Gil-García, J. Ramón and Theresa A. Pardo. (2005). E-Government Success Factors: Mapping Practical Tools to Theoretical Foundations. Government Information Quarterly, 22 (2): 187–216.

·     

Kamal, M.M. (2006). IT innovation adoption in the government sector: identifying the critical success factors, Journal of Enterprise Information Management, 19, 192-222.

 

 

WEEK 14 Dec 24      Guest speaker from Ministry of Development, Information Society Department to talk about e-government in Turkey

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Gokmen, A. (2010). Developments and Prospects in E-Government Implementations in Turkey. International Journal of E-Business and E-Government Studies, 2(2), 27-39.

 

 

WEEK 15 Dec 31       Case studies in e-government and emerging trends

Examples of practices in e-government around the world, and future trends.

Readings:

·     

Trimi, S. and Sheng, H. (2008). Emerging trends in M-Government. Communications of the ACM, 51(5), 53-58.

More to be determined.

 

WEEK 16 Jan 7        Wrap up